Refund Policy: Yellow Sub Trading

At Yellow Sub Trading, we aim to process your refunds as quickly as possible. To ensure a smooth experience, please review our refund criteria and timelines below.

1. Refund Eligibility

To qualify for a refund, your return must meet the following requirements:

1. Timeframe: The item must be returned within 14 days of the delivery date.
   
2. Condition: Items must be unworn, unwashed, and have all original tags attached.
   
3. Hygiene: Underwear, bodysuits, and earrings are strictly non-refundable. Swimwear must have the hygiene strip attached.
   
4. Sale Items: Please note that items purchased on Sale or during a promotion are not eligible for refunds.
   

2. Refund Methods

Depending on how you return your item, your refund will be issued in one of two ways:

1. Online Returns (Store Credit)
   

1. All items returned via our online portal are refunded via Store Credit. This is issued as an E-Gift Card code sent directly to your email. Store credit can be used for any future online purchase.
   

1. Incorrect or Defective Items (Original Payment)
   

1. If you received the wrong parcel or a factory fault (reported within 3 days), you are entitled to a full reimbursement to your original method of payment (e.g., Credit Card, Instant EFT, or Payflex).

Note: While the return shipping is free for incorrect items, the original courier fee from your initial order is non-refundable.

3. Processing Times

1. Inspection: Once your return reaches our warehouse, please allow 3–5 business days for our quality control team to inspect the items.
2. Issuance: Once approved, Store Credit is issued immediately.
3. Bank Reversals: For original payment refunds, it may take 5–10 business days for the funds to reflect in your account, depending on your bank's processing time.

4. Damaged or Faulty Goods

If your item has a factory fault, it must be reported within 3 days of receipt to info@yellowsubtrading.co.za. To be eligible for a cash refund, the faulty parcel must be sent back within 4 working days of you receiving it.