1. Terms & Conditions of Service

This article governs the use of the website and the legal contract formed during a purchase.

Overview

By accessing and using the Yellow Sub Trading website (www.yellowsubtrading.co.za), you agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and customers.

1. Online Shopping & Orders

1. Agreement of Sale: A contract of sale is only concluded once payment has been received and cleared in our account, and we have dispatched the goods to you.
   
2. Pricing: All prices are listed in South African Rand (ZAR) and include VAT. We reserve the right to change pricing at any time without prior notice.
   
3. Availability: While we strive for accuracy, if an item is listed incorrectly due to a typographical error or technical glitch, we reserve the right to cancel the order and provide a full refund.
   

2. Payment Security

We partner with secure payment gateways (e.g., Peach Payments/Payflex). Yellow Sub Trading does not store your full credit card details on our servers.

3. Intellectual Property

All content on this site, including images, logos, and text, is the property of Yellow Sub Trading and is protected by South African and international copyright laws. You may not use our imagery for commercial purposes without written consent.

2. Privacy Policy (POPIA Compliant)

This article explains how the business handles customer data, which is a legal requirement in South Africa.

How We Protect Your Information

Yellow Sub Trading is committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA).

1. What Information Do We Collect?

We collect information necessary to fulfill your order and improve your experience, including:

1. Name, delivery address, and contact number.
   
2. Email address for order updates and marketing (if opted-in).
   
3. Browsing data via cookies to personalize your shopping experience.
   

2. How We Use Your Data

1. To process and deliver your orders.
   
2. To communicate with you regarding support tickets via our Zoho Desk Portal.
   
3. To send promotional offers (you may unsubscribe at any time).
   

3. Data Sharing

We only share your information with trusted third parties necessary for business operations, such as:

1. Couriers: To deliver your parcel.
   
2. Payment Processors: To securely handle transactions.
   
3. Zoho Corporation: To provide customer support services.
   

4. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or ask for your data to be deleted from our marketing database.

3. Legal FAQ: Consumer Rights

A simplified version of the legalities to help customers understand their rights.

Can I cancel an order? Yes, you can cancel an order before it has been dispatched for a full refund. If it has already shipped, our standard Returns Policy applies.

What is the "Cooling Off" period? In line with the Electronic Communications and Transactions Act, you have a 7-day cooling-off period from the date of receipt to return goods for a refund (excluding hygiene items).

Are my details safe? Absolutely. We use industry-standard SSL encryption to protect your data during checkout.